Your Orders, Delivered with Care

At Stratosync Enterprises, we understand how important it is to get your books and stationery safely and on time. Here’s what you need to know about our shipping process.

1. Order Processing

• Once your order is placed, we carefully review it and process it within 2–3 business days.
• Weekends, holidays, and public events may slightly delay processing.

2. Shipping Methods

• Standard Shipping: 5–10 business days (affordable and reliable)

3. Shipping Costs

• Shipping fees depend on your order’s weight, size, and delivery location.
• Standard shipping starts at CAD 5.99.
• Free shipping promotions may be available on selected items or during special campaigns.

4. Order Tracking

• Once your order ships, you’ll receive a tracking number via email.
• You can track your package anytime using the carrier’s website.

5. Shipping Coverage

• Currently, we ship exclusively within Canada.
• We do not provide international shipping at this time.
• 6. Lost or Damaged Packages
• If your package is lost or arrives damaged, contact our support team immediately.
• We will guide you through replacement or refund options.
• Please report lost or damaged shipments within 7 days of delivery.

7. Special Notes

• Some products, due to size, weight, or fragility, may require extra handling.
• Customers are responsible for providing accurate shipping addresses to avoid delays or additional charges.