Hassle-Free Returns, Refunds, and Exchanges

We want you to feel confident and happy when shopping with Stratosync Enterprises. If you are not satisfied with your order, we have a simple and fair return process.

1. Return Eligibility

• Items can be returned within 14 days of receiving your order.
• Products must be unused, in their original packaging, and in resalable condition.
• Non-returnable items include: digital downloads, gift cards, and clearance/final sale items.

2. How to Return an Item

• Email info@stratosyncenterprises.com with your order number and reason for the return.
• You will receive a Return Authorization Number (RAN) and instructions for sending the product back.
• Please follow the instructions carefully to ensure smooth processing.

3. Return Shipping

• Customers are responsible for return shipping unless the item was defective, damaged, or incorrectly sent.
• We recommend using a trackable shipping method to avoid lost packages.
• 4. Refunds
• Once your return is received and inspected, we process refunds within 5–7 business days.
• Refunds are issued to the original payment method.
• You will be notified via email when the refund has been processed.

5. Exchanges

• Exchanges for the same product are available.
• Additional shipping charges may apply for exchanged items.

6. Defective or Damaged Items

• If your item is defective or damaged, send us photos immediately.
• We will issue a full refund or replacement, including shipping costs.

7. Processing Fees

• A nominal fee (CAD 5–10) may apply for returns not caused by defects.